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Terms and Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of the services offered by Volcanic Glass AG, a company incorporated in Switzerland with its registered office at Bahnhofstrasse 7, 6300 Zug, Switzerland (“Volcanic Glass”, “we”, “us” or “our”). By accessing or using our Services, you agree to be bound by these Terms.

These Terms are intended to be read in conjunction with our Privacy Policy.

 

1. Scope of Services

Volcanic Glass provides the following services to eligible clients:

  • Over-the-counter (OTC) trading of digital assets;

  • Fiat-to-crypto and crypto-to-fiat conversion services;

  • Custody services for supported digital assets;

  • On-ramp and off-ramp services for stablecoins and other digital assets across Latin America through affiliated companies.

We reserve the right to modify or discontinue any service at our sole discretion.

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2. Eligibility

Our Services are available to:

  • Legal entities and natural persons who are at least 18 years of age;

  • Clients who successfully complete our onboarding and compliance processes;

  • Clients in jurisdictions where our Services are legally permitted.

Volcanic Glass does not offer services to residents or citizens of jurisdictions where the use of digital asset services is prohibited.

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3. Account Registration and Verification

To access our Services, you must complete a registration process, provide accurate and up-to-date information, and undergo identity verification (KYC/AML), as required by applicable Swiss laws and international standards. We reserve the right to deny or terminate accounts that do not meet our compliance requirements.

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4. OTC Trades and Conversions

OTC trades and conversions are subject to:

  • Pre-agreed pricing or quotes valid for a limited time;

  • Minimum trade sizes as determined by Volcanic Glass;

  • Settlement terms that may vary depending on the jurisdiction, payment method, and counterparties involved.

All transactions are final once executed unless otherwise required by law.

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5. Custody Services

Volcanic Glass may provide non-discretionary custody of digital assets on behalf of clients. Custody arrangements are:

  • Non-interest bearing unless expressly agreed otherwise;

  • Subject to security, operational, and regulatory protocols;

  • Held in segregated or omnibus wallets as disclosed during onboarding.

Clients remain the legal owners of their assets at all times.

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6. Stablecoin On-Ramp and Off-Ramp

Volcanic Glass, through affiliated entities, facilitates the purchase and redemption of stablecoins in local currency across select jurisdictions in Latin America. These services are:

  • Operated by authorized local partners or affiliates;

  • Subject to local financial regulations, payment infrastructure, and limitations;

  • Only available to users who complete jurisdiction-specific compliance requirements.

We do not guarantee the availability or speed of local payment rails.

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7. Fees

Our fees for services will be disclosed prior to any transaction. You agree to pay all applicable fees and charges associated with your use of the Services. We reserve the right to modify our fees at any time with notice.

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8. Risks and Disclaimers

You acknowledge that:

  • Digital assets are subject to high volatility and market risks;

  • Regulatory changes may affect your ability to use our Services;

  • Volcanic Glass does not provide investment, legal, or tax advice.

You use our Services at your own risk and agree that we shall not be liable for losses arising from market fluctuations, technical errors, or third-party service interruptions.

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9. Prohibited Use

You agree not to use our Services:

  • For any unlawful or fraudulent purpose;

  • In violation of sanctions, anti-money laundering, or counter-terrorism laws;

  • To engage in market manipulation or abusive trading practices.

We reserve the right to suspend or terminate accounts involved in prohibited activities.

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10. Intellectual Property

All content on our website and platforms, including logos, text, and technology, is the property of Volcanic Glass or its licensors. You may not use or reproduce our intellectual property without written permission.

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11. Limitation of Liability

To the maximum extent permitted by law, Volcanic Glass, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services.

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12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland. The competent courts of Zug, Switzerland shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.

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13. Amendments

We may amend these Terms from time to time. Any changes will be posted on our website and take effect upon publication. Your continued use of our Services constitutes acceptance of the amended Terms.

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14. Contact

For questions regarding these Terms or our Services, please contact us at:
Email: support@volcanicglass.io
Registered Office: Bahnhofstrasse 7, 6300 Zug, Switzerland 

Registration Number: CHE-224.015.648

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